Hawaiʻi’s public libraries offer free, 1-on-1 assistance with technology

February 14, 2026 - 11:57

A new statewide initiative is putting personalized digital assistance within reach for every community. All 50 public libraries across Hawaiʻi now offer free, one-on-one appointments with "Digital Navigators," trained staff ready to help patrons with everyday technology challenges.

This program aims to reduce the stress and barriers associated with using modern devices and services. Whether someone needs help setting up a new smartphone, navigating video calls to connect with family, applying for jobs online, or understanding how to use essential digital government services, the Digital Navigators provide patient, tailored support.

The service recognizes that technology is integral to daily life, yet not everyone has access to informal help at home. By offering these sessions in the trusted, accessible environment of local libraries, the program ensures that all residents, regardless of age or background, can build confidence and skills. The assistance is completely free, requiring only a scheduled appointment to ensure dedicated time and attention for each individual's specific questions. This effort represents a significant step toward digital equity, ensuring that everyone in Hawaiʻi can participate fully in an increasingly connected world.